Parrish Family Law Complaints Policy

My complaints policy
I am committed to providing a high-quality legal service to all my clients. When something goes wrong I need you to tell me about it. This will help me to maintain and improve my standards.

My complaints procedure
If you have a complaint, please contact me by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or by post to 26 High Street South, Olney, Buckinghamshire MK46 4AA.

What will happen next?

1.    I will send you a letter acknowledging your complaint and asking you to confirm or explain the details. I will also let you know who will be dealing with your complaint.
2.    I will record your complaint in my central register and open a file for your complaint. I will do this within 7 days of receiving your complaint.
3.    I will acknowledge your reply and confirm what will happen next. You can expect to hear from me within 7 days of your reply.
4.    I will then start to investigate your complaint. This may involve one or more of the following steps.
       •    If I acted for you, I will consider your complaint again. I will then send you my detailed reply. I will do this within 28 days.
       •    If someone else acted for you, I will ask them to give me their reply to your complaint within five days.
       •    I will then examine their reply and the information in your complaint file. I may also speak to the person who acted for you. I will do this within three days of receiving their reply and the file.
5.    I will then send my detailed reply to you to discuss and hopefully resolve your complaint.
This will include my suggestions for resolving the matter. I will do this within five days of completing my investigation.
6.    At this stage, if you are still not satisfied, please let me know. I will then arrange to review my decision. This may happen in one of the following ways.
       •    I will review the decision myself within five days.
       •    I will arrange for someone who is not connected with the complaint to review my decision. I will do this within ten days.
       •    I will ask my local Law Society to review your complaint within ten days. I will let you know how long this progress will take.

Information about our Complaints Process

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

•    Within six months of receiving a final response to your complaint
•    No more than six years from the date of act/omission; or
•    No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am to 5pm.
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

Specialist Divorce and Separation Solicitors

As specialist divorce and separation solicitors we can help with all aspects of family law including mediation, prenuptial agreements, civil partnership, divorce, children, finances, inheritance and collaborative law.

We tell you as it is.

Straight forward advice and guidance are our hallmarks. We fight your corner and get results with our single-minded determination to represent your interests with the best advice and guidance.


Expert Family Law Advice

Although there is a wide range of information about family law and separation available on the internet, there is no substitute for talking to a qualified lawyer who has extensive experience of these issues. It is a fact that good advice at the outset can save significant time, money and worry throughout the process, helping to reduce the anxiety often experienced during a process of separation.

 Our team of family lawyers based in Olney, Buckinghamshire specialises only in family law and are committed to finding a practical outcome that is right and fair for you and your children, whether you and your partner are married, living together or in a civil partnership.

We are here to guide you through all your options to find a clear and workable solution that's as stress-free and as cost-effective as possible.

 We mainly help clients across the Milton Keynes, Northampton and Bedford areas but can help those further afield and abroad depending on their requirements.

If you would like to talk through your options with us, call Parrish Family Law to arrange an initial interview free of charge, just call the office on 01234 711 701 or click here to fill out our confidential response form.

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Managing Settings

For information on how to manage your settings please follow the link for your browser:

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For more information about cookies and how to delete, please visit: www.aboutcookies.org


Privacy Policy

Who we are

Our sites www.parrishfamilylaw.co.uk are operated by Parrish Family Law. We are a legal services’ limited company offering family law services in Northamptonshire, Bedfordshire and Buckinghamshire. We have an office in Olney.

Please contact us using the details below if you have any questions on these terms or the service that we provide. All references to “us” or “we” through this policy are to Parrish Family Law.


Legal compliance

We take compliance with our legal duties in respect of your personal data seriously and are committed to protecting and respecting your privacy. We have appointed Charmaine Parrish as our data protection officer to monitor and oversee our legal compliance. She can be contacted on the details below. 

This policy (together with our terms of use and cookie policy) explains how we use any personal data we collect from you through this website or otherwise.


What information we may collect from you

We may collect and process certain information whenever you interact with us. For example, information may be collected when you send us feedback, complete an enquiry form, download software, request a service or engage in certain other activities on our site. The information we collect will depend on the device that you use and your privacy settings, but may include the following data about you:

1.       any information that you provide by filling in one of our enquiry or other forms on our site. We may also ask you for information if you report a problem with our site. Such information may consist of: your name, your contact details, any other information that you provide to us through our site

2.        a record of any correspondence may be kept if you contact us;

3.       details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access;

4.       information that you provide to us during the course of any work that we may carry out on your behalf;

5.       information about your computer, including where available your IP address, operating system and browser type. This is statistical data about our users' browsing actions and patterns and does not identify any individual. To do this we use ‘analytical’ cookies. For further information on this, please refer to our separate Cookie Policy.

We process this data based on our legitimate business interests in developing and improving our services as well as in marketing and delivering our services to you.

Where you do provide additional personally identifiable information to us we will provide you with further information about how this will be used when we collect it.

It is possible that information that we have previously collected from your interactions will become identifiable as related to you once you provide personally identifiable information to us, as will all future interactions with our site.


How we use your data

We use your information solely for the purposes of providing relevant content and services requested by you as set out below and for such other purposes as are specified when additional data is collected:

We may use information held about you in the following ways:

  • ·        to ensure that our site’s content is presented in the most effective manner for you and for your computer;
  • to provide you by post or email with information or services that you request from us or which we feel may interest you;
  • to carry out our obligations arising from any contracts entered into between you and us;
  • to notify you by post or email about changes to our service;
  • to carry out or process any instructions given by you to us; and
  • to keep you updated with news and details of our services.


Who we may share your data with

We may disclose your personal information to any other third parties:

·      -  to third parties processing your personal information on our behalf

·       -  if the business of Parrish Family Law or any of its assets are sold or transferred to a third party, in which case we may disclose your personal data to such third party and your personal data may be one of the transferred assets;

     - if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use, terms and conditions of supply or other agreements; or to protect the rights, property, or safety of Parrish Family Law, our clients, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


Security of data

Protecting any personal data that you share with us is a priority and we will use strict procedures and security features to try and prevent unauthorised access by outside parties. For example:

  • ·        we store your personal data on secure servers
  • your personal data is encrypted in transit
  • access to your personal data is limited to authenticated and approved staff.

While we will use reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. Transmission of any personal information is at your own risk.


Transfer of your data outside of the European Economic Area

We will not transfer your data outside of the European Economic Area (EEA).


Your Rights

      You have the right to request access to personal data that we may process about you. If you wish to exercise this right, you should put your request in writing include proof of your identity and address (eg a copy of your driving licence or passport, and a recent utility or credit card bill); and specify the personal data you want access to, including any account or reference numbers where applicable.

      You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right, you should put your request in writing; provide us with enough information to identify you; and specify the information that is incorrect and what it should be replaced with.

      In certain circumstances you have the right to require us to erase personal data that we may process about you. If you wish to exercise this right, you should put your request in writing; provide us with enough information to identify you; and  specify the information that is incorrect and what it should be replaced with.

If you have any concerns or questions as to the way in which we process your information please do contact us. In addition, you have a right to bring a complaint with the Information Commissioner’s Office. More information on the Information Commissioner’s Office and your rights is available at www.ico.org.uk.


Marketing and Opting-out

We will only contact you by post, email, or phone about our services, promotions or with other marketing material if you have asked us to do so. If you have changed your mind and would prefer us not to contact you, you can opt out at any time on the contact details below.

Our site may, from time to time, contain links to and from the websites of third parties. We do not control any information that is collected by such third parties and you should satisfy yourself as to how such third parties may use your data.


Retention of Data

Your data will be retained for a period of up to 6 years from the date of your last interaction with us.


Changes to our Privacy Policy

We may change our privacy policy from time to time. You should check this policy to ensure you are aware of the most recent version that will apply each time you use our site.


Contact us

To contact us please use the contact details on the site.

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Charmaine Parrish.