Parrish Family Law Complaints Policy

Parrish Family Law Complaints Policy

My complaints policy
I am committed to providing a high-quality legal service to all my clients. When something goes wrong I need you to tell me about it. This will help me to maintain and improve my standards.

My complaints procedure
If you have a complaint, please contact me by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or by post to 26 High Street South, Olney, Buckinghamshire MK46 4AA.

What will happen next?

1.    I will send you a letter acknowledging your complaint and asking you to confirm or explain the details. I will also let you know who will be dealing with your complaint.
2.    I will record your complaint in my central register and open a file for your complaint. I will do this within 7 days of receiving your complaint.
3.    I will acknowledge your reply and confirm what will happen next. You can expect to hear from me within 7 days of your reply.
4.    I will then start to investigate your complaint. This may involve one or more of the following steps.
       •    If I acted for you, I will consider your complaint again. I will then send you my detailed reply. I will do this within 28 days.
       •    If someone else acted for you, I will ask them to give me their reply to your complaint within five days.
       •    I will then examine their reply and the information in your complaint file. I may also speak to the person who acted for you. I will do this within three days of receiving their reply and the file.
5.    I will then send my detailed reply to you to discuss and hopefully resolve your complaint.
This will include my suggestions for resolving the matter. I will do this within five days of completing my investigation.
6.    At this stage, if you are still not satisfied, please let me know. I will then arrange to review my decision. This may happen in one of the following ways.
       •    I will review the decision myself within five days.
       •    I will arrange for someone who is not connected with the complaint to review my decision. I will do this within ten days.
       •    I will ask my local Law Society to review your complaint within ten days. I will let you know how long this progress will take.

  • Parrish Family Law
    Parrish Family Law

    26 High Street South, Olney, Buckinghamshire, MK46 4AA
    DX 51302 Olney

  • Parrish Family Law
    Opening Hours
    • Mon - Fri
    • 9:00 am - 5:00 pm
    • Sat - Sun
    • Closed
  • Parrish Family Law
    Contact

    Call us on 01234 711 701